Frequently Asked Question

The most common questions about how our business works and what can do for you.

What are the different ways to select my numbers when playing at 123lotto.ca ?There are couple way to play your numbers. You can play bonus number only or 2 or 3 number in the future winning number ( even mixing regular number with bonus number). The more number you play the bigger odds you get .
Do I have to fill in all the lines in a form?Our system was designed very friendly and easy to use. Choose how many number do you want to play and then system will guide to the new section. Just fill the number you want to play in the ball and the amount you want to bet .All the numbers/lines must be filled in if you are not our system will notify right away
How do I receive my winnings?Your winnings are transferred to your account immediately . The winnings are included in your balance in My Wallet and it’s listed on your dashboard . You can use your winnings to play next play or you can choose to withdraw to your own bank account.
How do I transfer wins from my account to my bank?To cash out funds from your account, please use Withdraw and follow the on-screen instructions to complete the transaction. If you encounter any problems, or have any special requests, please contact Customer Support.
I can’t remember my username and/or password. What do I do?If you have forgotten your password, you can retrieve it through this automated link. However, if you do not receive your password to your private email, there may be a problem with your email address. Please contact us by chat, phone, WhatsApp, or Facebook. Your username was assigned when you signed up at our site and it is not necessary to retrieve it for your continued play at 123lotto.ca.
What operating systems and browsers work best with 123lotto.ca ?123lotto.ca is compatible with all operating systems but we recommend using our site in the following browsers: • Internet Explorer Edge • Google Chrome • Mozilla Firefox If you encounter difficulty, please contact us so that we can provide further assistance. Mac users and those browsing with Safari and Opera, may find that some features are not fully functional. With regards to Chrome and Firefox, please make sure that you are using a recent version of these browsers.
I never received my confirmation email. Has my bet ticket entered the draw?If you have not received a confirmation email after purchasing bet tickets online at 123lotto.ca , please make sure that you have selected to receive activity emails in the Notifications section of your account. You can also confirm that you are participating in an upcoming draw by seeing its listing in My Account. We also recommend that you check your spam/junk email and approve q23lotto.ca as a safe sender in your email settings.
How do I get in touch with 123lotto.ca for further assistance?If you have questions about your account or you would like additional information about your bet play, don’t hesitate to contact us at 123lotto.ca . There are a variety of ways to reach us: email, chat from the Contact Us section of the site, phone, WhatsApp, and Facebook.
When can I expect to receive a response to my email?At 123lotto.ca , we are committed to responding to our customers’ inquiries as quickly and thoroughly as possible. We will strive to respond to your email inquiries in less than 24 hours and you can see our response in the Emails section in your account. 123lotto.ca customer support team can also be contacted by phone, via chat; by WhatsApp; and by Facebook.
I registered with Facebook and forgot my username/password. What do I do?When you register with Facebook Connect, your username and password are the same as your Facebook credentials. If you have forgotten your Facebook password, please follow Facebook’s procedures for creating a new one. Remember, you can also login with the email address and password you used to complete your registration at 123lotto.ca . You can contact customer support for assistance .
I already have an account with theLotter and tried to connect with Facebook, but my account data disappeared!If you have an active account on 123lotto.ca and wish to login through Facebook Connect, your Facebook email and 123lotto.ca email must match. In the event that your Facebook email is different than the email with which you registered to 123lotto.ca , we will automatically open a new account for you. Please note that you will not be permitted to use the same payment method as your previous account, transfer points, real or bonus money, or receive updates designated for your former account in the new account. For further assistance, please contact customer support.
How do I start playing?Starting to play is a quick and simple 3-step process. Step One Sign up by clicking the Sign Up button or the Play button in any lottery. At this step you will need to list your email and choose a password. Make sure you choose a strong password to protect your account. Step Two Fill in additional personal details. You will be asked to list your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers. At this stage, you can limit the amount you can deposit within a set period of time. (This can be changed later). And finally, you must confirm that you are over 18 years of age and have read and accept our Terms of Use. Step Three Associate a payment method with your account so that you can fund your lottery play. You will be shown the payment methods available in your region and you can choose the one you prefer. Fill in the information required by your specific payment method. After completing these 3 steps, you’re ready to play!
The site says my credit card already exists in the system. How do I proceed?This error message indicates that your credit card has already been registered to another account on our site. For security reasons, payment methods cannot be registered to multiple accounts. For additional assistance, please contact customer support.
How do I select/update my default language?123lotto.ca website is presented to customers in a wide range of major languages. To select or update your default language, please visit Personal Details. Please note that all correspondence from the site will be sent in your default language.
How do I set my notification preferences?To select which notifications you wish to receive from us, whether by email or SMS, please visit the Notifications section of your account and specify your preferences. You can choose to receive activity updates, promotional emails, SMS winning alerts, and notifications when your lottery tickets are scanned and uploaded to your account. Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.
How do I change my password?To change your password, please visit dashboard and then profile , list your existing password and your choice for a new password. Please note that your password have 8-15 characters and include one uppercase letter, one lowercase letter, and one number. = < /> are invalid characters. If you have forgotten your password, please click here.
Where can I view a summary of all my transactions on the site?You can see a complete summary of your one-time entries, subscriptions, multi-draws, deposits, withdrawals, and wins when you visit My Account. Please note, if you wish to see transactions from the past, click the Search icon and select the period of time you wish to view. You can find additional information by clicking on the relevant transaction’s row.
How do I close my account?If you wish to close your account and be removed from our mailing list, please go to Personal Details and make your account status "closed" in the drop down menu at the bottom of the page.
I tried to close my account, but the site tells me I can’t. Why is it not working?If you are unable to close your account on our site, it may have pending lottery ticket entries or a balance. We will be unable to close your account until your participation in lottery draws has been completed and your account no longer has a balance. To cash-out funds, please select to Withdraw them in your account. If you require further assistance, please contact customer service.
What information does 123lotto.ca receive if I register with Facebook?When registering at our site through Facebook, 123lotto.ca receives access to your Facebook public information. 123lotto.ca will not create any posts on your wall and your information will not be shared with third parties. Please note that you will need to provide additional personal details as part of your full registration on our site in order to play your favourite lotteries online.
Can I still login with my username?Yes! If you have a 123lotto.ca username, simply use it to access to the site. You can also login with your registered email to play your favourite lotteries online! For any assistance, please contact customer support.
How do I deposit funds in my account?To add funds to your account, please go to Deposit and follow the on-screen instructions to complete the transaction. If you encounter any problems, please contact customer support.
What payment methods are offered on the site?We provide a variety of payment methods to suit the needs of our customers from all over the world. For a full list of available payment methods and to find the payment method that best works for you, please visit our Deposit page .
Why is my payment method refused?If you are unable to use your selected payment method on our site, please follow the instructions in the error message you receive. For further assistance, please contact customer support .
How do I use my bonus money?Bonus money can be used towards participation on the site and cannot be withdrawn from your account. When you confirm your purchase, the system will automatically deduct the cost of participation from your bonus balance and then from your real money balance. When there are insufficient funds to complete your purchase, your payment method will be charged. You can view your bonus balance in your account summary in My Account. Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification.
Where can I find my CVV number?The MasterCard, Visa, and Diners CVV numbers appear on the back of your credit card next to your signature. To update or correct the CVV number listed in your account, please go to Payment Details, select the appropriate payment method, update the numbers, and save the changes.
What is responsible gaming?Responsible gaming means staying in control of the amount of time and the amount of money spent on gaming. 123lotto.ca recommends that all customers establish limits for participating in lottery draws, and that they do not turn to lotteries as a source of income or as a way to recoup debt. In addition, 123lotto.ca strictly enforces a minimum age limit for our customers. Anyone under the age of 18 years is stringently prohibited from registering an account and using our service (and in some jurisdictions, you may be prohibited from playing lotteries even when you're older than 18). 123lotto.ca strongly recommends that its customers be fully aware of the signs of problematic gaming behaviour and limit their play accordingly.
How can I play responsibly?123lotto.ca provides a set of self-limiting tools that will enable customers to enjoy gaming responsibly on our site. These facilities include setting a Deposit Limit, Spend Limit, Time Limit, Time Out, Reality Check, and Self-Exclusion period. Once you've registered an account and selected a payment method you can access these features in the Responsible Gaming section of your account. 123lotto.ca encourages its customers to read all the details of our Responsible Gaming Programme and take advantage of the self-limiting tools provided. We don’t want you to spend more than you can afford and we want you to stay in control of your gaming.
How do I use the Time Out option?Once you've registered an account and selected a payment method, you can switch on the Time Out feature when you login to your account and navigate to Responsible Gaming. In the Time Out Settings section, select your desired Time Out period (from 1 day and up). During the Time Out period you will not be able to make any new purchases and you won’t be able to deposit money in your account. You can cancel your Time Out period while it is running, but any change you make will only come into effect after a so-called "cool off" period of 7 days.
How do I set a Deposit Limit for my account?Once you've registered an account and selected a payment method you can set a Deposit Limit when you login to your account and navigate to Responsible Gaming. In the Deposit Limit Settings section, select your desired time period (Daily, Weekly, or Monthly) and the deposit limit you wish to set for that period. You can change the Deposit Limit setting for your account at any time. Please note, however, that if you choose to decrease your Deposit Limit, the change will come into effect immediately, but if you choose to increase your Deposit Limit, it will only increase after a so-called "cool off" period of 7 days.
How do I activate Self-Exclusion (so that I cannot log in to my account)?Once you've registered an account and selected a payment method you can set a Self-Exclusion period when you login to your account and navigate to Responsible Gaming. In the Self-Exclusion Settings section, select your desired time period (from 6 months and up). During the Self-Exclusion period, you will be unable to perform any action in your account.
How do I set a Session Time Limit?Once you've registered an account and selected a payment method you can set a Session Time Limit when you login to your account and navigate to Responsible Gaming. In the Time Limit Settings section, enter a value between 30 minutes and 240 minutes. You can change or cancel your account's Session Time Limit at any time. Please note that once you’ve set a Session Time Limit for your account and you’ve been on the site for the amount of time you set as your limit, you will be logged out immediately regardless of what you’re doing at that instant. Any unsaved actions will be lost and you will need to log back in if you want to continue playing.
How do I set a Spend Limit for my account?You can limit the amount of money you spend within a set period of time by setting a Spend Limit on your account. Once you reach your maximum spending cap, you’ll be unable to spend any more until the end of that period. Once you've registered an account and selected a payment method you can set a Spend Limit when you login to your account and navigate to Responsible Gaming. In the Spend Limit Settings section, select your desired time period (Daily, Weekly, or Monthly) and the spending limit you wish to set for that period. You can change the Spend Limit setting for your account at any time. Please note, however, that if you choose to decrease your Spend Limit, the change will come into effect immediately, but if you choose to increase your Spend Limit, it will only increase after a so-called "cool off" period of 7 days.
Is 123lotto.ca licensed?Yes! 123lotto.ca is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that your funds are protected and your purchases are handled in a process that is both fair and transparent.
How do I set a Reality Check for my account?Once you've registered an account and selected a payment method, you can switch on the Reality Check feature when you login to your account and navigate to Responsible Gaming. In the Reality Check Settings section, select how often you would like to get a reminder telling you how long you have been playing and how much you’ve won and lost during your session. After receiving this reminder, you can then choose to end your session or return to the game. Reality Check settings can be changed at any time by choosing not to receive reminders or by selecting a new time option. Upon pressing "save" your changes will take effect immediately.
When are lottery results updated on the site?Lottery draw results are updated on the site soon after the official draw takes place. To view lottery results, please visit the Lottery Results page. In addition, you can sign up to receive email notification of lottery draw results in the Alerts section of your account.
How do I read the lottery results?Please visit the Lottery Results page on our site for results of the latest draws. The page displays the regular numbers drawn in yellow numbers; bonus numbers in blue; and additional numbers (Powerballs) in red. Clicking a lottery on the list will give you additional information about the latest draw results, including payouts for each of the lottery’s prize divisions.
Does the order in which numbers are drawn matter?The order in which the numbers are drawn does not matter. On our website, the numbers will always be displayed in draw results in ascending order.
What are jackpot alerts?Never miss playing for a huge jackpot prize by getting FREE jackpot alerts sent directly to your email. To register, visit Alerts and select the relevant jackpot amount from the dropdown menu. To cancel the alert notification, select ‘No Jackpot Alert’ from the dropdown menu and click Save.
What are lottery results alerts?You can receive FREE notification of lottery draw results sent directly to your email. To register, visit Alerts and use the dropdown menu to select your preferred lotteries and save your selections. You can delete your selected Results Alerts by clicking the trash can icon.
How do I sign up to receive SMS winning alerts?To subscribe to FREE SMS winning alerts, please fill in your mobile phone number in the 'SMS Number' field and select SMS winning alerts in the Notifications settings and save the changes. To unsubscribe, please uncheck the box under the 'SMS Number' field and save the changes.
Can I have a notification when I have a winning?You will have both way to have a notification though email or sms by go to dashboard and sign it up . When you have any winning our system will notify you right the way .
How do I transfer wins from my account to my bank?To cash out funds from your account, please Withdraw and follow the on-screen instructions to complete the transaction. If you encounter any problems, or have any special requests, please contact Customer Support
How long should it take for my withdrawal to reach my bank account?Once the withdrawal request is approved, the funds may take up to 24 hours for credit cards and eWallets and up to 5 bank days for bank transfers to appear in your account. Please contact customer support if you have not received the amount within this timeframe.
Why can’t I withdraw to all payment methods?The payment methods available for withdrawals are listed on the Banking page. You can withdraw funds with a payment method if it is currently registered in your account; if it was previously registered in your account but has not yet expired; if you have used the payment method to deposit funds; and if you've deposited more than you have withdrawn with the payment method. You will be able to withdraw by bank transfer after you have been credited with a big win or if you are not able to withdraw with your existing payment methods.
Why is my withdrawal request pending?All withdrawals must be approved by Accounting. Your request will be processed within 24 hours – then the withdrawal will either be approved or our customer support team will contact you with further inquiries.
Why is my withdrawal request refused?If your withdrawal request is refused, you will receive an email with an explanation from customer support. The most likely reasons are that you have tried to withdraw to a different payment method than you used for deposit or that you have requested to withdraw an amount bigger than what is allowed. (You can only withdraw an amount that is less than or equal to the amount originally deposited with that payment method. The rest of your withdrawal should be done with a bank transfer). If you're requesting a withdrawal via bank transfer, please check that the bank transfer details given are correct, as incorrect details will also lead to a refusal.
Why does my account need to be verified before my withdrawal is approved?In certain cases you may be asked to verify your identity before we process your withdrawal request. This could be for one or more of the following reasons: • Our regulatory obligation to perform due diligence on our clients. • Our risk management procedures. • Your withdrawal request was made via a bank transfer. • The amount of your requested withdrawal. Please follow the instructions sent to you by email to start the verification process.
Are there any fees for withdrawing from my account?No. We do not take any commission/fee on your withdrawal, but local bank fees may apply.
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